TERMS & CONDITIONS

 

Web Design

Payments for design projects are made to us in increments as a courtesy to the client. Once a payment or deposit has been made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Red Rock Design Company and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Web Development

Payments for web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Red Rock Design Company and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Search Engine Optimization, Internet Marketing and Social Media Management

Payments for Search Engine Optimization, Internet Marketing and Social Media Management services are nonrefundable, and Red Rock Design Company does not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by Red Rock Design Company in initiating services. If a project is canceled or postponed, all monies paid are retained by Red Rock Design Company and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Website Hosting

Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.

Red Rock Design Company reserves the right to disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.

Website Content & Website Ownership

Annual or Monthly Management Services:
Upon payment of an Annual and/or Monthly contract, The Customer therefore agrees that Red Rock Design Company retains the ownership of the website, custom programming, graphics, layout, creative content and all other work products associated with the development of the Customer’s website. Customer shall retain ownership of the registered domain name(s).

Website Purchases:
The Customer agrees that all monies due to Red Rock Design Company must be paid in full before the ownership of the web site, custom programming, graphics, layout, creative content and all other work products can be transferred or used by the Customer. Options to purchase the web site, custom programming, graphics, layout, creative content and all other work will be available once the customers subscription has expired. Customer shall retain ownership of the registered domain name(s)

Billing & Payments

The Customer will not be charged until the project is completed if the Customer cancels the project before completed, there will be no charge. All monies paid before project completion are retained by Red Rock Design Company and are non-refundable. By initiating a project with Red Rock Design Company the Customer agrees that a web site is considered completed when launched on the designated domain name. No advance notice of termination of agreement necessary. No refunds will be issued for monthly or annual services already billed.

Indemnity

Customer shall defend, indemnify and hold Red Rock Design Company harmless from any and all claims, losses, damages, settlements, liabilities and expenses (including attorney’s fees) arising or resulting from: 1) Producing Customer web site, Internet Services or advertisement, including, but not limited, to, claims for proprietary infringement or false, fraudulent, deceptive or misleading Advertisement, claims relating to Customers ability to use its trade-name, trademark, photograph, graphic, domain name, service-mark or copy, or claims that Customer’s ads otherwise fail to comply with any other applicable standard, and 2) Customer’s breach of any other term or condition of this Agreement unless such claims and liabilities were caused by Red Rock Design Company sole negligence. Customer’s indemnification and payment obligations shall survive termination of this contract.

Service Limitations

Red Rock Design Company shall not be responsible for the Customer’s web site not being accessible on the Internet due to the circumstances not in the direct control of Red Rock Design Company, such as limitations of the Internet users’ equipment, Internet Service provider outages and/or browser software limitations. The display of Customer’s web site may vary from the submitted proof due to the variety of web browsers, monitors, and Internet access available. Red Rock Design Company created web pages will be designed to be viewed by the most commonly used browsers and monitors. In addition, the Customer’s web site will not be displayed while the host server is undergoing maintenance.

Customer agrees to the placement of a link to Red Rock Design Company on said web site and no costs to Red Rock Design Company. The link will advertise Red Rock Design Company as the creator of said web site; Red Rock Design Company will create and install the link at no cost to Customer. Emails generated from contact forms or forms hosted or fixed or created by Red Rock Design Company will be utilized for email marketing purposes.

Entire Agreement: No agent of Red Rock Design Company has any authority to make a representation or promise not contained in this Agreement. The Agreement together with the attachments constitutes the entire Agreement between Customer and Red Rock Design Company with respect to the matters contained hereto and supersedes all prior oral or written representations and Agreements. All modifications to this Agreement must be confirmed in writing and signed by the party to be charged.

Invoices and payments for services will not be pro-rated. Termination must be completed by notifying the contact@redrockdesigncompany.com. Verbal termination is not considered valid.